Customer Services

Here at Watsonbay.co.uk we strive to ensure that you are happy with the order you have received.  In the event that you are not happy then please return the goods with a completed returns form (supplied with your order), You can down load a new form by clicking here.


UK Purchases

At WatsonBay.co.uk we offer FREE delivery on orders to UK addresses, regardless of value (some offshore and highland postcode areas may be subject to additional carriage surcharges).

The carrier we use to send your order will be based on the value, weight and size of your total order.  Orders will be shipped by either Royal Mail, or courier.  If a surcharge is required we will contact you after you have placed your order via phone or email.

In most cases, orders received up to 2pm, will be shipped same day. In some instances, where stock is held at our suppliers, shipping may take an extra couple of days.
You should expect to receive your order within 2-5 days.  If your goods have not been received after 5 days, please email sales@watsonbay.co.uk or use the contact form here.

European & International Purchases

The majority of products featured on WatsonBay.co.uk are available for shipping to Europe and other International zones.  Postal charges for these items will be determined by the size and weight or the parcel plus the overall product value.

Again, dependant on the size, weight and value of order your will be despatched by either Royal Mail or a tracked courier service.